Operations Support Analyst

CITIBANK Citigroup Transaction Services (M) Sdn Bhd

May 2014 to Actually working here

Monitoring of corporate and/or retail banking client transactions to detect any suspicious of money laundering or terrorist financing activity. Decision-making on when to case escalation or closure. AML Operations mitigates money laundering and terrorist financing risk for Citi and its customer on the global marketplace. It uses skilled analyst, state-of-the-art technology and globally standard policies and procedures to ensure effective monitoring and reporting of suspicious activities.
? Conducting search, gathering data and record evidence from Citi internal system, the internet, commercial database and enquiry with business of Compliance contacts within Citi
? Accumulating facts from investigations to be utilized in presentations to Senior Management and Compliance
? Reporting unusual client activities which might relate to money laundering or terrorist financing
? Performing review of investigations to ensure appropriate disposition, enquiry, escalation have been recommended by other analyst
? Submitting requests for further information or suspicious activity recommendations
? Supporting the successful accomplishment of Internal Risk Control, and Self-Assessment (RCSA) policies, as they apply to the department
? Applying integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
? Conducting alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements
? Operating within agreed business SLAs and confidentiality standards
? Maintaining a proactive curiosity and pursue investigations to a greater level of diligence than normal required for the standard due diligence
? Supporting implementation of new product during UAT of systems and processes
? Applying and imparting knowledge of money laundering processes
? Current team - Asia Pacific General: Global Consumer Group (GCG) AND individual/corporate account
? Country servicing: Asia and Europe

Collection Executive

RHB Bank Berhad (H.Q at Kuala Lumpur Ampang Park)

May 2010 to February 2014

? Responsible for reaching out to customer to collect payment for overdue loan
? Utilize computer system to handle skip tracing using an automatic dialing system, general line, personal office line and collect payment on past due installment
? Inform and educate customer to understand the situation of overdue account, amount currently owed and suggest the best solution for customer managed their financial in order set up repayments
? Ensure and update all customer information is correct, including phone number and address
? Performed cross sale on ASB product and explain clearly and convince customers about the product that I?ve been assigned
? In addition, I also have to meet my daily, weekly and monthly

Customer Service Executive

Measat Broadcast Network System Sdn Bhd (ASTRO)

January 2007 to February 2010

Responsible for providing customer service support to residential Astro customers across different ethnic groups all over Malaysia:
? Day to day networking with the Technical, Billing and Finance Departments to address customer needs
? Lead and mentoring new recruits to educate them with product knowledge and develop their communication skills in English and Bahasa Malaysia
? Performed audit requests from top management to validate customer accounts to ensure compliance with the company?s internal controls, policies and procedures
? Promoting new channels and packages ranging from Astro Box Office Movies, Sports to Special Events. Successfully acquired on average 10 new customers per day
? To handle any other ad hoc tasks as assigned by supervisor/team leader
? Ensure customers' request, inquiries and complaints are attended and responded in timely manner, as indeed to provide excellent customer service.
? Provide information to customers with regard to general and product inquiries

Diploma in E-Secretaryship

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies