operation manager

cube tech solutions

May 2019 to Actually working here

handing full operations of all brand insurance phone services

HR,Operation ,center manager

Qdigi services LTD

December 2015 to April 2019

Responsibilities:- Responsible for call management activities.- Asset management & Configuration management ? job done within a service level.- Ensuring that Changes made in the SCR are updated timely in the head office.- Doing complete follow up till the call compilation / resolve of customer problem- Responsible for assuring that the activities / calls are getting completed within SLA time limit.- Also taking feedback from customer for major issues.- Helping project manager for proactive actions, maintaining engineer performance reports- Preparing weekly-monthly reports.- Maintaining KPI?s

Senior Service Assistant

SERVE IT

August 2010 to December 2015

Responsibilities:
- Operations Programme Management ? Liaising with different teams and ensure the representation of the weekly and monthly performance progress of the organization.
- HR Accounting
- Employee Recruitment of IT hardware Engineers
- Relationship Management
- Multi vendor management (HP, IBM, DELL etc.) for hardware and services support.
- Vendor Management - Co-ordination with the different IT product vendors to analyse and find out appropriate vendors to deliver the project within the cost range set for the procurement team.
- Assisting Contract Governance ? Sign off of monthly deliverable milestones for the services to ensure all the vendors are in the same page. The impact assessments for deviation on the margins are analysed.
- Handling Annual Maintenance Contract of government sites and other.
- Active support to on site team for project related activities.

Bachlor Of Arts

Currently studying

MBA In HR

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies