Receptionist/Facility Service Asst/Admin

CUSHMAN & WAKE FIELD

February 2014 to March 2015

Receptionist Cum Facility Service Asst

Cushman & Wakefield Pte Ltd

February 2014 to March 2015

Assist in handling incoming calls and transfer calls via PABX
Assist in local & overseas courier services
Assist in walk in clients, guests and visitors
Coordination between department for guest/visitors for the arrangement of passes via Secom and reservation of seating location for guest/visitors
Monitoring of access cards via Secom such as monthly report or adhoc basis when required
Updating of staffs seating locations
Updating of Inter Office Directory
Assist HR for new hires and exit staffs on their personal details and arranging of staff passes
Assist for Stationaries and pantry supply including liaising with vendors for supplies
Assist in Purchase Requisiti

Receptionist cum Admin Asst (Freelance)

Various

January 2011 to February 2014

Part time coverage of Receptionist cum Admin asst in various companies.

Admin Assistant

SingTel

March 2007 to December 2011

Assist in
-handling and calling for courier services
-meetings and conference
bookings for dept
-data entry /Ad-hoc Finance support; data entry and consolidation of monthly claim expenses
-Supporting Business Sales (SME-1606), Business Sales (Silver/Platinum/Gold),Customer Relations Dept /Accn Managers;
To manage billing matters /disputes via icon or STBill escalations.
-To perform suspend chase, reconnection of services or perform dispute sum.
-To process credit/debit adjustments and cheque refund through Pegasus.
-To cancel and reissue or revert of cheque.
-Supporting other department for call back cases (Consumer only) on billing disputes
-Liaise with Sales Backroom for customer?s request on termination of value added services

Senior Customer Care Officer

SingTel

April 2003 to December 2007

Call Centre first point of contact for customer on billing related for residential and internet.
Multi ? tasking to also assist multimedia department on post sales issues.
Help to assist junior officers in solving customers? cases
Arrange for customers arrears
Process adjustments or any credit/debit adjustments & cheque refunds through Pegasus
Create an activity in an icon database to have an updated customer?s record
Liaise with relevant department for any dispute or investigations required
Transfer customer to a customer satisfaction survey to rate the service quality that was provided
Occasionally, required by department to be mentor for new comers i.e to coach them on workflow and adjustments.
Was chosen to represent department for demonstration of CSO workflow at workstation for 2 different occasions ? Visitors from (i) Various company call centre (ii) Auditors from SPRINGS

GCE 'O' Level

January 1986 to January 1991

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies