Rachand Smith

Customer Service Consultant

Amazon

September 2017 to December 2017

Dealing and solving multiple customer related issues. Responding either via email, online chat or telephonically.

Customer Service Advisor

Webhelp SA

May 2017 to September 2017

Billing Advisor for Vodafone UK Campaign. Mainly deal with payments, overpayments, payment arrangements and maintenance of customer accounts in general.

Immigration Consultant

SA New World Travel

May 2017 to August 2017

Advising foreign nationals on how to correctly follow the immigration act in terms of their application through the Department of Home Affairs. Consultations, collection of supporting documents, competing online form, making payments online/bank, submission of applications along with the clients. Administrative tasks that included: Updating of client database, online tracking, drafting documents etc

Customer Service Advisor

Amazon Development Center

September 2016 to February 2017

Back office Generalist, location of unknown charges made to accounts by Amazon. Refunding and also starting fraud investigation if charges has not been authorized.

Grade 12

January 2008 to December 2012

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies