Rachand Smith
Customer Service Consultant in Amazon
Job Experience
Customer Service Consultant
Amazon
September 2017 to December 2017
Dealing and solving multiple customer related issues. Responding either via email, online chat or telephonically.
Customer Service Advisor
Webhelp SA
May 2017 to September 2017
Billing Advisor for Vodafone UK Campaign. Mainly deal with payments, overpayments, payment arrangements and maintenance of customer accounts in general.
Immigration Consultant
SA New World Travel
May 2017 to August 2017
Advising foreign nationals on how to correctly follow the immigration act in terms of their application through the Department of Home Affairs. Consultations, collection of supporting documents, competing online form, making payments online/bank, submission of applications along with the clients. Administrative tasks that included: Updating of client database, online tracking, drafting documents etc
Customer Service Advisor
Amazon Development Center
September 2016 to February 2017
Back office Generalist, location of unknown charges made to accounts by Amazon. Refunding and also starting fraud investigation if charges has not been authorized.
Education
Grade 12
Aggeneys High (Sudáfrica)January 2008 to December 2012
Languages
English
Bilingual / Native
IT skills
Microsoft Excel
Advanced
Microsoft Word
Experto
Other Skills
More Rachand
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No