Tabassum Mafi Shiraz
Softskill and Product Trainer in Concentrix ltd
Job Experience
Softskill and Product Trainer
Concentrix ltd
August 2015 to Actually working here
Trained employees, provide skills and information training, customer service etiquette training, monitor agents calls side by side and through remote and provide feedback accordingly.
Seller Aquisition
Flipkart E-Commerce (Concentrix ltd)
September 2014 to July 2015
Troubleshooting the issues, answer seller queries, handling seller complaints and maintain monthly emails target.
Specialist In Operation
Aegis ltd
August 2011 to August 2014
Handling customers queries, maintain sales target and achieve daily and monthly given target.
Education
Bachelor of arts
Rani Durgawati University (India)July 2004 to June 2006
Languages
English
Advanced
Iranian
Medium
IT skills
Microsoft Excel
Basic
Microsoft Office
Basic
Other Skills
More Tabassum
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No