ITIL 4 Foundation
IS Support Technician
December 2007 to Actually working here
Responsible for the installation and maintenance of IT and telecommunications equipment including (but not restricted to) print scanners, routers, servers and workstations. Supporting customers using remote access technologies and also by visiting client sites.
? Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base.
? Troubleshooting PC?s and mobile devices
? Administering the IT department?s policies and procedures
? Maintaining a log of all problems detected and system backups.
? Responsible for maintaining backups
? Responsible for supporting SAP; Spool administration, Security (Users, Authorizations), and Client administration.
ITIL 4 FoundationAxelos
November 2019 to Currently studying
Business Management and Information TechnologyThe Catholic University of Zimbabwe
June 2016 to Currently studying
National Diploma Information TechnologyHEXCO Zimbabwe
SAP Systems Administration (Oracle DB) with NetWeaver 7.0 EhP2.SAP Education
Fundamentals of Project Planning and Management by University of Virginia on Coursera. Certificate earned on September 27, 2015Coursera
Industries of interest
Areas of interest
Availability to travel and work outside the city
Interests and hobbies