Training Coordinator/Trainer

CANADIAN CAREER COLLEGE

April 2014 to Actually working here

Training Coordinator/Trainer July 24, 2014 to-date ? Point of contact for ?Operations and Quality Control Team? at Head office, and Scarborough campus. ? Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed. ? Co-ordinate with Instructors, Provide train-the-trainer sessions for external Instructor?s. ? Manage and maintain in-house training facilities and equipment. ? Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs. ? Efficient reporting of client concerns and giving them viable options. ? Design and prepare small processes to ensure smooth running of campus. Instructor/Course Content Developer April 01, 2014 to-July 23, 2014 ? Teaching Career Services, Business Communication, Office Procedures, Leadership and Teamwork, Human Resource Management. Customer Service for Diploma in Business and office Administration and Written Communication Skills for Early Childhood Assistant (ECA) Students. ? Teaching ESL Course for Beginners Level. ? Teaching MS Office 2007/2010 for Diploma Students. ? Update and/or standardize current course contents, develop new course contents. ? Assist admission counsellors counselling clients on diploma program selection, career planning and admission processes. Create, host and facilitate marketing initiative such as workshops, career planning, job fairs, etc.

CUSTOMER SERVICE REPRESENTATIVE/SALES AGENT

FRONT LINE SUPPORT INC

October 2013 to March 2014

? Making outbound calls for fund raising for Canadian Police Association (CPA) Anti-Bullying Campaign using Protocol computer software. ? Sending feedback to Manager about the dialing list based on the feedback from the customers on daily basis. Meet established productivity objectives. Logging and monitoring of all quoted and bound accounts. ? Monitoring and reporting on service levels against targets. Maintaining all declined submissions and monitoring reasons and rates of decliners. ? Ongoing review and documentation of internal processes, implementation and communication of process changes. Training and helping out the new team members regarding how to place the product according to the needs of customers using different computer keys. EMPLOYEE OF THE MONTH FOR DECEMBER 2013 AND FOR JANUARY 2014

Lecturer

Shinas College of Technology

September 2009 to July 2013

Shinas College of technology was founded in September 2005. The campus is located at Al-Aqr, on the northern outskirts of Shinas. It is about six kilometers from the city centre on the road to Dubai that links the Sultanate of Oman and the United Arab Emirates. Responsibilities: ? Teaching to Certificate, Diploma and Higher Diploma Programmes. ? Teaching Human Resource Information System, E-commerce, Introduction To Business, Business Ethics, Management of Diversity, Managing Troubled Employees, Compensation & benefits & Job search techniques. ? Working as Coordinator for Introduction to Business and Job Search Techniques. ? Also performing as Assessor for On the Job Training (OJT) for the students of Business Department. ? Also Working as coordinator for Teaching & Learning Resources Committee for Business Department QA work

Lecturer

Muscat College

September 2007 to July 2008

Muscat College was established in 1996 as a private academic Omani institution of higher education. Responsibilities: ? Teaching to HNC/ HND & Bachelor Degree Programmes. ? Teaching OFFICE TECHNOLOGIES, ECONOMIC ISSUES, ADVANCE SPREADSHEETS & INFORMATION AND COMMUNICATION TECHNOLOGY IN BUSINESS (Networking & OS) to HND program. ? Teaching MANAGING ORGANIZATIONS to Bachelors Program. ? Teaching Advance Excel and Project Management. ? Career Counseling / Guidance to Students. ? Preparing study plans for undergraduate students. ? Assessing students' performance and development ? Preparing Time table for HNC/HND & Bachelors program

Lecturer

Bahria College

August 2001 to August 2007

Bahria College believes that modern methods and approaches must be employed to enable the students to rise to their fullest potential. Responsibilities: ? Teaching to ?O? levels Computer Studies 7010 ? Assisting VICE PRINCIPAL Cambridge wing in performing different tasks. ? Registered candidates for CIE on CAMEO software provided by British Council, Karachi. ? Coordinator & In-charge Computer Lab Cambridge wing. ? INCHARGE Time table ? Arranging Seminars & workshops. ? Taught Economics & Business Studies IX O level?s ? Worked as Head of Department COMMERCE Teaching Introduction to Business, Banking, Business Communication, Management, Introduction to Marketing & Economics in afternoon shift. ? Career Counseling / Guidance to Students. Achievements and recognitions: ? Certificate of Appreciation as Incharge Computer Studies project

Master of Education (MEd)

2012 to 2013

Bachelor of Education (B.Ed.)

2005 to 2006

Master of Business Administration (MBA)

2003 to 2005

Master of Computer Applications (MCA)

1999 to 2000

Bachelor of Commerce (B.Com.)

1995 to 1997

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies