Technical advisor

Absa

December 2009 to June 2016

Assisting training with new members in the department. Resuming of passwords when a client has tried passwords more than three times.
Follow up on queries, investigations and giving feedback to clients
Daily testing of systems
Working with people and being a team player

Telemarketing

Walton's Stationery

October 2008 to November 2009

Creating quotations for clients for processing of orders. Maintaining and handling of key accounts. Resolve any admin queries, keeping records of all orders processed
Communication with clients from day to day
Working as a team player
Working on reaching targets in a basis

Team Leader/Quality Assurer

Direct Channel Holding

July 2006 to March 2008

Keeping day to day statistics on client movement. Providing management with end report. Resolve any admin related queries.
Through knowledge of products
Ensuring that call SLA is maintained.
Quality assessing of calls and making sure satisfactory eork is done
Coaching and motivating of agents
Following up on progress of each agent

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies