Call Centre Agent

Edcon

January 2002 to March 2004

1.Arranging payments with customers
2.Phoning and receiving calls
3.Making payment settlements for arrears accounts
4.Reaching set targets for the month
5.Good telephone manners
6.Well organized
7.Vibrant,clear and well-spoken
8.Ability to handle telephonic complains and conflicts
9.Ability to work under pressure
10.Good customer care
11.Good negotiation skills
12.Good typing skills (45wpm)
13.Ability to meet deadlines and monthly set targets
14.Ability to work independently and also able to work with a team
15.Pantual and good absentizim record
16.Always pushing myself so hard to learn new things and strive to excel in order to lift my company high and always willing to do my very best.

Matriculated

January 1998 to December 1998

Matric

January 1998 to December 1998

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies