Inbound Agent

Multichoice

February 2012 to Actually working here

? Handle all incoming telephone queries.
? Disseminate account information to subscribers both telephonic and face-to-face.
? Disseminate Sales information/Customer consultation.
? Disseminate Technical information/Customer consultation.
? Reconnect accounts.
? Capturing Journals
? Payment Arrangements
? Maintain integrity of customer data.
? Activated new Commercial, SMUD & Specialist subscribers.
? Action Change of Ownership.
? Activated multiple additional products/channels.
? Maintained SMUDS Products.
? Ensured all contracts / activations are in line with Risk and Contract Policy
? Maintained integrity of customer data.
? Liaise and provide service to Internal and External Demo and VIP customers.

None_

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies