Senior Engineer

Mahindra Comviva

December 2017 to Actually working here

? Analyze, enhance and manage the support of Mobile money applications
? Resolve application problems within agreed SLA?s
? Work closely with the vendors during projects implementation and ensure business requirements are properly implemented
? Develop and maintain documentation for supported infrastructure.
? Supervise and ensure knowledge improvement of L1 resource
? Manage Client communication with Technical, Business and Sr. Mgmt. At Operator
? Responsible to deliver

Senior Support Engineer

Ericsson Ghana AB

September 2011 to December 2017

1. Levels 1&2 Support for Ericsson Wallet Platform (Mobile Money System)
Responsibilities:
- Root cause analysis of emergency cases
- Patch installation, Firmware and Software Upgrade
- Service Provider integration and configuration
- Daily O&M: Alarm management, system health checks, configuration change and backups
- Subscriber/agent/merchant profile management
- Reporting tasks, generate and pull reports
- Performance reporting
- Daily Financial Reconciliation
- Oracle Databas

Protection and Control Engineer

Ghana Grid Company Ltd

October 2009 to June 2011

. Installation and maintenance of instrument transformers (CTs, PTs)
and protection equipment
. Drawing and updating of protection and control circuit diagrams
. Line and transformer protection relays calibration
. Bus and feeder protection relays calibration
. Panel indicating meter calibration
. Billing meter calibration

BSc. (Hons) Electrical / Electronic Engineering

August 2005 to June 2009

Career Goals

Industries of interest

Energy Industry Mining / Oil / Gas Telecomunication

Areas of interest

IT / Technology / Telecommunications Energy, Minning and Fuel Industries

Availability to travel and work outside the city

Yes

Interests and hobbies

Soccer
Reading