Operations Manager

Convergys Phils., Inc

June 2014 to Actually working here

? Analyze performance results and implement department improvements.
? Plan for upcoming organizational needs and implement strategies in a proactive manner.
? Analyze and maintain all Client Service Level Agreements.
? Ensure department operates efficiently according to client and company measures.
? Maintain understanding of client specific training.
? Resolve escalated customer complaints.
? Determine appropriate staff-mg levels and implement strategies to ensure the efficient operation of the department.
? Work with support departments to ensure staffing strategies are effectively executed.
? Achievement of budgetary measurements.
? Maximize revenue generated efficiency. Support long and short term financial projections.
? Responsible for expense management.
? Support the data collection for billing process, including ISRS, billable/non-billable hours.
? Development, maintenance and testing of the project's business continuity plan.
? Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirements.

BS-ECE

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies