Customer service consultant-Inbound

Nedbank Ltd

July 2011 to August 2012

Adheretothedailyscheduletoensurethattargetsaremetbyfollowingtheworkplan.FollowNedbank processesandvaluessuchashonesty; integrity;accountability;respectandpushing beyondboundaries whenansweringcallsandwhendealingwithinternaland externalrelations. Escalateallunresolved queriestomanagementbylogging thecaseonthesystem. Answer90%ofallcallswithin60seconds (90/60)asperServicelevelAgreements(SLA) Generateleadtargetsrequiredonamonthtomonthbasis byofferingproductstotheclients.Preventlossesthatmayoccur inthebusinessbybeingvigilantand makingsureallcallsareloggedcorrectly.Participateandsupportcorporatesocialresponsibility initiativesfortheachievementofkeybusinessstrategies.Identifyand recommendopportunitiesto enhanceprocesses.Keepabreastoflegislationandotherindustrychangesthatimpactsonrolebyreading therelevantnewsletters,websitesand attendingsessions.Keepuptodatewithriskstandardsbyreading; understandingandcompletingtheupdatedmanualseverytimetheyaresentoutandagreeingtothe terms.Ensurepersonalgrowthand enableeffectivenessinperformanceofrolesandresponsibilitiesby ensuringalllearningactivitiesarecompleted,practicedandcertificationsobtainedand/ormaintained withinspecifiedtimeframes.Ensureinformationisprovidedcorrectlytostakeholdersbymaintaining knowledgesharingknowledgewith team.Provisionofpaiduplettersandsettlementletters

B.commmerce

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies