Customer Service Professional

Interra networks Limited

November 2015 to Actually working here

? Handling of calls over the telephone using an internet enabled soft phone (Star-phone) supported by AHEEVA software.
? Documentation of caller?s complaints and enquiries using the Customer Relationship Management (CRM).
? Resolving of complaints and enquiries while projecting professional customer service standard.
? Using of Microsoft Dynamics CRM and Microsoft outlook to manage customer?s records.
? Escalating issues to relevant department in PENCOM for Pensioner?s and Contributors.
? Training of new agent?s (Customer Service Representative) on customer service skills and products and service of the Commission.

Computer Engineering

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies