LICENSE SCIENCE DE LA NATURE ET LA VIE
REGIONAL MANAGER AMERICAS
January 2014 to Actually working here
As part of management team for Application Services, managed AMER Team of 80 FTE with budget of 8M EUR supporting Projects and Operations. Established LATAM organization with recognized performance across business units. Instituted regional AMER collaboration leveraging North and South America strengths. Collaborated with Global Center of Expertise to drive application rationalization in region. Embedded security and controls within organization. Managed Service Desk and Service Now (ITIL tool) implementation. Designed and implemented new operating model and governance following ITIL and GBS model. Worked with brands such as Coral and Dulux.
? Drove 1M EUR by sponsoring global continuous improvement initiatives on change and incident management.
? Achieved cost avoidance of 5M EUR and 6M EUR additional cost savings with tax optimization for assets management.
? Recognized for regional excellence for team over-performing target SLA (93% on resolution time).
? Achieved year-on-year cost savings (2M EUR) and FTE optimisation (from 80 to 60).
? Participated actively in 3-year strategy to define three pillars of service: CORE (ERP), FAST TRACK (Agile), and INNOVATION (Digital).
? Directed implementation of (ITIL) ServiceNow to reduce 7 ticket system to single ITIL-compliant one servicing and average of 7,000 calls per month.
LICENSE SCIENCE DE LA NATURE ET LA VIEPARIS VI
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