Udayasankar Natarajan

Assistant manager

Syndrome Technologies

May 2017 to December 2020

? Support and managing 3 cluster CISCO IPT environments.? 500+ users migrating from different sites for business requirements as Quarterly basis configuring on Bulk administrations.? We are performing multiple activities on UC platforms (Implementations, Upgradations & New deployments) in CUCM, CUC & UCCX (9.X ? 11.X).? Remediating vulnerabilities on UC devices reported by respective team. ? Responsible to manage and maintain various end points like Cisco IP Phones, Direct Exchange Lines, Fax-machines, Analog gateways, Voice Gateways, ISDN, SIP trunk, etc.? Hands on experience in troubleshooting the phone registration problem and issues related to various phone features like Extension Mobility, EMCC, Call Hunt, Call park, AAR, Call Pick Up, Call Forward, Transfer, etc.? Closely worked with Phone replacement team by maintaining the phone replacement tracker.? Coordination with telecom cabling team to giving the fix for the cabling issues like physical fault and Conference Audio quality issue with vendor end.? Responsible for monitoring the events through the tools like Solar winds and Service now. ? Engaged in raising the incident for the polling count that exceeds the threshold limit.? Involved in reducing the duplication of ticket by doing the cross check among the ticket logging tool.? Producing the report that comprises the number of tickets occurred, reduction of duplication among the ticket, creation of new ticket on daily basis.? Preparing POA for Major changes on UC related queries.? Coordinating With CAB team to get the approval for Major Changes

Technical Support Engineer

Wipro Infotech

February 2014 to April 2017

Network Operation-L1/L2 Support (Voice)? Associated with a team to monitor more than 5000 network devices and to provide L1 support for various network devices and to maintain almost 4 clusters for the CISCO IPT environment.? Responsible to manage and maintain various end points like Cisco IP Phones, Direct Exchange Lines, Fax-machines, Analog gateways, Voice Gateways, ISDN, SIP trunk, etc.? Hands on experience in troubleshooting the phone registration problem and issues related to various phone features like Extension Mobility, EMCC, Call Hunt, Call Pick Up, Call Forward, Transfer, etc.? Configuration of new handset and user account for the users per the MADC requests.? Closely worked with Phone replacement team by maintaining the phone replacement tracker.? Coordination with telecom cabling team to giving the fix for the cabling issues like physical fault.? Responsible for monitoring the events through the tools like Zenoss and Service now. ? Engaged in raising the incident for the polling count that exceeds the threshold limit.? Involved in reducing the duplication of ticket by doing the cross check among the ticket logging tool.? Producing the report that comprises the number of tickets occurred, reduction of duplication among the ticket, creation of new ticket on daily basis.

B-tech

January 2007 to January 2011

Career Goals

Assistant manager in Collaboration engineer managing and supporting on implementation, migration, Relationship with business management and vendor management.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies