Ufuoma Ariemuduigho

Administrator/Customer care officer

Olive Crest Resource Services limited

March 2016 to Actually working here

Provide regular interface with customers to ensure the highest level of customer
Resolve customer compliants
Manage the contracts and follow up with the customers
Workload documentation guidelines
Administrative programs and support services (e.g., records management, time and attendance and scheduling)
Consult with management in establishment and implementation of administrative policies, procedures, and practices for daily operations of the office.
Supervise staff and coordinated workflow.
Direct all logistical, administrative and maintenance requirements for the organization
Prepare weekly status reports
Contribute to the development of the company sales and marketing administration activities.
Conducted in a timely manner that meets internal procedures and customer satisfaction.
Support incoming enquiries, co-ordinate client meetings and support contract preparation
Maintain and enhance the In-Coming customer relationship Management (CRM) database
Contact and build relationships with new and existing In-Coming clients.
Create new business leads and organize follow up activities.
Provide administrative support for Business Support activities

Customer Service Advisor

Germaine Auto Center

October 2013 to January 2015

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.

Sales Representative

House of Sole

December 2012 to October 2013

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.

Masters of Business Administration

Currently studying

Human Anatomy(Msc)

Currently studying

Human Anatomy (Bsc)

Currently studying

Career Goals

Seeking a challenging and fulfilling career in a well-structured organization that lay emphasis on continuous goal achievement and individual development; an organization that can explore, build the innate potentials of an individual for the mutual benefit of both parties

Industries of interest

NGO

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies

Reading,Cooking,Meeting people