Director de Area

Dreams Punta Cana Resort & Spa and Zoetry Agua Punta Cana

October 2011 to October 2012

? General Manager for both properties ? Implementing Budgets, optimize revenues and manage costs ? Driving on Business goals and brand awareness ? Great team player, motivator and natural leader ? Achieving The Preferred Hotels of The World level and 4 diamonds from AAA. ? Responsible for Revenue and Cost ? Responsible for a detailed weekly analysis of the P&L ? Responsible for overseeing the marketing and sales functions ? Completely involved in the day-to-day operations ? Ensure all departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans ? Maintain the highest level of costumer satisfaction and the lowest rate of customer defection without sacrificing profitability

Gerente General

Dreams Puerto Aventuras Resort & Spa

October 2008 to October 2011

? Interim General Manager while still a Sunscape Resort from January 7th through April 1st when the last guest left ? Responsible for overseeing the renovation process to convert the hotel to a Dreams Resort ? Interim General Manager for the Dreams Tulum from April 1st through August 1st and at the same time continue to oversee the progress of renovations at the new Dreams Puerto Aventuras where I became the General Manager officially on August 1st ? Implementing Budgets, optimize revenues and manage costs ? Driving on Business goals and brand awareness ? Great team player, motivator and natural leader ? Achieving The Preferred Hotels of The World level and 4 diamonds from AAA. ? Responsible for Revenue and Cost ? Responsible for a detailed weekly analysis of the P&L ? Responsible for overseeing the marketing and sales functions ? Completely involved in the day-to-day operations ? Ensure all departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans ? Maintain the highest level of costumer satisfaction and the lowest rate of customer defection without sacrificing profitability

Gerente de Division Cuartos

Secrets Resorts

October 2004 to October 2008

? Chief Concierge from 2004 to 2006 ? Rooms Division Manager from 2006 to 2008 ? Overseeing guest services to ensure superior service is delivered and corrective actions are taken in a timely manner. ? Overseeing security functions to ensure a safe and secure environment for guests, employees, and hotel assets. ? Establishing and maintaining a proactive human resource function to ensure employee motivation, training and development. ? Ensuring that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness. ? Overseeing inventories of room categories to take actions in case of overselling. ? Maintaining, as a team, the Preferred Hotel & Resorts level for more than 4 years. ? Achieving, as a team, the first place at Tripadvisor.com for more than a year. ? Achieving, as a team, the Four Diamond level, given by the AAA. ? Achieving, as a team, the second place as best hotel Latin America in the Condé Nast Magazine 2007

Graduate

January 2011 to January 2012

Lic. Administacion de Empresas Riv. 9° Cuat.

January 1997 to January 1998

Lic. Sistemas Computacionales 5° Sem.

January 1994 to January 1996

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies