Customer Service Officer

Skye Bank PLC, Lagos, Nigeria

June 2009 to September 2014

Prepares the branch budget, Manages branch assets.
? Provides resolution to complaint and give satisfactory feedback to customers.
? Opens account for customers, Processes ATM cards and cheque books.
? Reviews customer?s documents for KYC, Files STR report.
? Facilitates training sessions to education branch staff on products and services.
? Prepares outgoing mails and correspondent mails, receives phone calls.
? Maintains relationship with vendors and suppliers.
? Sales of products and services

Customer Service Officer

First Bank of Nigeria

October 2007 to May 2009

Handles customer's complaint and providing resolution that meets customer?s satisfaction
? incoming mails
? Handles inquiries
? Receives Prepares of outgoing mails
? Follow up on customer?s complaints and giving feedback on requests
? Files Customer?s Mandate File
? Tellering

BBA in Accounting (Second Class Upper)

August 2012 to March 2016

Career Goals

Expand leadership responsibilities, improve organizational ability to exceed corporate goals, and help honor all long-term commitments made to customers, stockholders, employees and the communities in which we live.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies