Delivery Manager in Flightnetwork

Mumbai, Maharashtra, India

Job Experience

Delivery Manager


October 2012 to Actually working here

Drive global Technical initiatives in Technical areas where the India leadership is a primary sponsor. <br />Manage multitude activities related to Agile/Scrum practices for DE<br />Directs & oversees the PMO to ensure programs & projects meet organization goals & requirements. Develops & implements PMO processes & policies, directs project management staff & works with other department leaders to define, prioritize & develop projects & programs.<br />Implemented Application Management(AM) Services,Thought Leadership in AMS Area. OSS/BSS<br />Plan & manage activities to build a sustainable delivery for successful delivery of services, beside overall accountability of individual service(s) delivery responsibilities.<br />Assessing the Scrum Maturity of the team & coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team.<br />Leads & drives the Customer delivery projects by displaying both execution & technical leadership, Multiple stakeholder management across levels.<br />Provides project reporting & analysis, including project status, risk, cost/schedule variance & earned value reporting.Operations Management Process Analysis Constant process review. Risk identification & mitigation,Process deliverable ensuring SLA's are achieved. Support Functions Interaction with internal support teams like IS, HR etc. Resourcing ensure correct resources are aligned to projects, either internal or new hires.Assigns offshore resources to projects, based on role, competency & availability Assigns development and QA resources to level three break-fix support for custom applications Estimates effort & costs for custom development projects, in conjunction with delivery managers and QA leads, Ensures adherence to SDLC & PDLC throughout the end-to-end processes & templates.Working with C-Level executives & Sr.VP & Director, PMO Canada

Project Manager


April 2011 to July 2012

Collaborate with cross-functional leadership across the company (Sales and Services, IT, Finance, and Legal) to ensure that the core objectives of the Technical Operations role are met.<br />Have successfully driven tactical objectives in an assertive, fast growing, mission-critical plans in line with organizational goals.<br />Identify and develop project leadership within team to move them to the next level.<br />Help drive continual improvement and innovation in the platform and application development process<br />Design and develop the wide technical training charter and ensure the flawless execution of such trainings. Own the technical talent building outcome. Deeper focus on Technology trainings leading to improvement to employee skill and engagement<br />Recommend, plan and implement cross-departmental initiatives aimed at developing <br />Handling web & mobile based application projects .<br />Working on Internal CRM - ERP redesigning applications projects, Internet of Things (IoT) for Vehicle Simulation System Virtual Trip Runner (VTR) and Real Trip Recorder (RTR)<br />Pre-sales activities.<br />Business Opportunities Account Farming : Understand the opportunities to grow in the existing client across org. Work on business proposals and participate in prospective client calls and meetings <br />Client Management : Set client expectations, Escalation handling<br />Team Management : Weekly Team meetings - internal team meetings. Staff development and motivation - 1 on 1 meetings, appraisals Leave management - managing coverage and staffing plans

Project Manager

Perficient, Inc.

May 2008 to February 2011

Periodically audit status of 20+ E-Commerce, e-learning and Mobile projects, so as to support multiple release schedules across range of projects.<br />Responsible for delivering the projects (simple to medium complexity) within budgeted cost, time, & target quality <br />Manage the project team (small to medium size) Validate /create scope, project plan, estimates, risk for development assignments <br />Ensure stakeholder expectations are satisfactorily met or exceeded & review process is in place & is effective,Establish availability of technological resources for the project, Attend all project related scheduled meetings; plan additional meetings as needed <br />Project scope, activity sequencing & planning, resource planning, time estimation, scheduling, cost estimation, budgets, quality control, risk management, project modeling, risk analysis, profitability analysis & team management.<br />Development supports for all appropriate certifications and compliance requirements, including those for PCI, GLBA <br />Creating Organizational Breakdown Structure (Review/approve commitments to external entities (e.g. Customers, vendors) Preparing High-level & low-level Design Documents, Test cases, Interact with Subject Matter Experts (SMEs). Designing mappings, sessions & workflows, Unit, system & UAT testing & Delivery. Creating wireframes, closely working with QA Lead for creating test cases, Work with Client for creating UAT document, SEO implementation. Designing Custom module USING ATG for new Magento (Zend framework). <br />Help in forming ODC?s and was SPOC for all independent software vendors (ISV) <br />Implemented Scrum & Agile Methodologies<br />Reports to Director / Program Managers / Delivery Manager at onsite

Sr Consultant

AIT Global

November 2006 to May 2008

Leading Off shore teams. Handling Multi million $ account management.<br />Project Management. People management. Program Management<br />? Lead offshore team of 10 Resources. Task assignment, problem solving<br />? Involved in Requirement Analysis of the project in term of understanding from existing old application. <br />? Help team to implement DDD (Domain Driven Design) N-Layered Architecture for this project. <br />? Involved in Design, Development, & Unit testing & Integration of the above projects. Preparing High-level & low-level Design Documents, Test cases <br />? Attending Daily /weekly client review meeting with stack holders. <br />? Designing mappings, sessions & workflows, Unit system, UAT testing & Delivery. <br />? Handling High Level transaction processing in Large Database Systems <br />? Implemented ATG ? Catalogue front user interface and ATG Search Engines for internal employee database management system. <br />? Conducted code review for team members, involved in System testing. <br />? Support production team members in the development & testing of production implementation plans & the mid range group during migrations

Sr. Lead Developer


July 2005 to November 2006

Lead Team for Payment Gateway resource management task allocation Module owner & Process documentation Testing & Quality assurance.<br />Involved in development and requirement gathering. <br />Develop VISA utilize ADDIE model (Analyze, Design, Develop, Implement, Evaluate) as a general framework for developing and teaching a course online. <br />Involved in registered Test Cancel Module as per business rules provided.<br />Implemented various business rules for cancel model. <br />Developed Reschedule of Bill Module as per business use case. <br />Implemented J2EE patterns viz. MVC, Factory Pattern, Data Transfer Objects, Singleton, Business Delegate extensively. Involved in testing of developed modules. <br />Client side installation and configuration of project<br />Actively involved in fixing various defects and change requests

Developer Engineer

Infotech Solution Pvt Ltd

May 2000 to June 2004

Nvolved in requirement analysis and documentation phases <br />Involved in Customer Support activities<br />Design of application wireframe for demo <br />Involved in Design, Development, Testing and Integration of the application.<br />Database mapping at client machine / network<br />Knowledge sharing of application & training of application design.<br />Complete understanding of the system to explore the possible enhancements<br />Implementation of business logic search Engine Integration. Improving security checks for online



Indian Institute of Management Ahmedabad IIMA

September 2012 to January 2016

BE Computers

Amravati University

July 2000 to November 2004


Mumbai Board

May 1997 to July 1999


IT skills



MS Office


Java/ J2EE


Other Skills

Delivery Management Project Management


Career Goals

A customer focused leader with experience in Global Delivery, Account & People Management. In the last 16+ years has helped multiple global corporations improve their customer experience by enabling them respond faster to their changing requirements in flexible, efficient and innovative way by leveraging global delivery model. Currently heads global digital E-Commerce & mobile deliveries for custom applications business unit for Engineering & PMO Teams.

Industries of interest

Food and Beverage Automotive Banking / Finance Education Electronics Entertainment Government Hotel Information and Research Real estate Internet Manufacturing Media / TV, Radio, Others International Organization NGO Retail Health Insurance Services Public Services Supermarket / Mall Technology Telecomunication Fashion industry Transport Transport / Logistic / Distribution Tourism

Areas of interest

Quality Call Centers / Customer Service Education / Training Entertainment / Sports Engineering Internet / Web Design Operations Others Production and Maintenance Public Relations Human Resources - HR Safety Hygiene and Safety / Environment Insurance IT / Technology / Telecommunications Transportation Tourism Executive Management

Availability to travel and work outside the city


Interests and hobbies

Reading , Watching & Playing Cricket, Travelling