Master of Business Administration
Business Excellence Manager
March 2013 to Actually working here
Core Responsibility & Achievements: Head of Department
? Support strategy development and deployment for various brands aligning with group strategy. Supported various department to establish Objectives, KRA?s and KPI?s for aligning employees and departments with Group Strategy
? Ensure that processes needed for ISO 9001:2008 Quality Management System (QMS) are established, implemented and maintained. Report to top management on the performance of the QMS and any need for improvement. Currently working to implementation of ISO 22000 for F&B division and updating store operations manual with improvements identified for increasing store operations productivity & efficiency.
? Guide the business in the selection and prioritization of process improvement projects and evaluate the suitability of proposed topics. Responsible for the success and generation of savings of the process improvement initiatives
? Responsible for Business excellence through continuous improvement through EFQM Business Excellence model and LEAN. Conducted trainings related to Business Excellence
? Prepare DQA, SKEA, MRM & IBX Quality Award submissions. In 2013 won DQA & SKEA for ALDO and in 2014 won SKEA & DQA for Apparel Group & Nine West. Won IBX Awards in four categories for Apparel Group.
? Responsible for idea management through Bright Idea?s initiative. Created idea evaluation criteria?s for fair assessment and Involved all departments & brands by creating Bright Idea?s Team to create awareness, support & implement bright idea?s across the group to maximize impact of idea?s leading to cost benefit.
? Supported various CSR activities of Apparel Group and was responsible for attaining Dubai Chambers CSR Label in 2013 & supported in 2014. Supported in making Apparel Group part of Dubai Chambers Sustainability Network. Currently supporting CSR department on waste management for sustainable growth.
? Initiated A1-One Apparel to drive business excellence with the objective to Increase synergy between departments to implement and align with strategy and develop performance based culture. Processes Value Stream mapping is being done for various departments & activities. Identification of Internal & External customers. Targets & service level agreements for departments were determined as per customer requirements aligning with strategy. Currently working on implementing Six Sigma as part of A1 initiative.
? Increase Customer Loyalty & Experience by improving customer related processes, determining customer needs through various channels for improving product and services. Initiated implementation of Net Promoter Score as a tool to measure customer loyalty and understand customer needs.
? Responsible for Benchmarking internally and externally.
Master of Business AdministrationMiddlesex University
Industries of interest
Areas of interest
Availability to travel and work outside the city
Interests and hobbies