Software Engineer

iGate

Actually working here

Technical Lead
Client Services and End User Services GE Corporate
? Gathering requirements for the new functionalities.
? Process Automation and Configuration in Service Now Tool.
? Have knowledge of Technical implementation and support of following Processes:
? Incident Management, Problem Management, Change Management, Knowledge Management, Service Request, SDLC Management, Homepage and Reporting, Users, Group and Roles Management
? Creating and maintaining technical documentation and process maps on components, bug fixes and change requests.
? Worked as a development team member for an application called V1 Reports, which is a supplement to Property Management System, Visual One. It is used to create Custom Reports using the data available from Visual One. GE users use these reports in day to day work for Logistic management.
? Also worked in Migration team to migrate V1 Reports from Support Central platform to Java.
Community Facilitator
Consolidated Operations Group GE Corporate
? Worked as Community Facilitator for the multiple businesses.
? Developing customized portals to Guide traffic and Websites to share content.
? Developing custom Forms to Capture data and Transform processes into Digital Workflows
? Managing Customer issues using Cases and Manage timelines using Project Management tools.

Masters in Science (IT)

June 2011 to June 2013

Bachelors In Science (IT)

May 2006 to May 2009

Career Goals

? Skillful and dynamic Professional having 3 years 10 months of experience.
? Good in-depth knowledge of the technical implementation of Service Catalog in Service-Now.
? Handling a team of 4 people working in the support and development project of Service-Now.
? An Analytical thinker often called upon for consultation on problems that have elude resolution by others
? Focused and hardworking, self-motivated and team oriented; with proven capability to meet high-pressure deadlines and coordinate multiple projects

Industries of interest

Information and Research Technology

Areas of interest

IT / Technology / Telecommunications

Availability to travel and work outside the city

Yes

Interests and hobbies

1. General Secretary (2008-09), SIES (Nerul) College of Arts Science and Commerce
2. President (2009-10), Rotaract Club of New Bombay
3. Zonal Rotaract Representative 2011-12, Rotaract District 3140 (Mumbai)
4. Director - Community Service 2012-13, Rotaract District 3140 (Mumbai)
5. Chairman Zones 2013-14, Rotaract District 3140 (Mumbai)
6. Founder Member of SIES (Nerul) Alumni Association
7. Employee Forum Member ? IGate Computer Systems