IT Intern

Eastern Cape Department 0f Health

October 2017 to October 2019

? Providing user technical support over the phone and physically
? Recording all user issues on a call logging system, assign the calls and respond to inquiries.
? Recording all user issues on a call logging system, assign the calls and respond to inquiries.
? Performing installation, configuration, testing and maintenance of IT equipment at multiple locations.
? Installing, upgrading, and monitoring computer applications.
? Assisting in troubleshooting problems on network.
? Assisting in maintaining application data availability and integrity.
? Assisting in monitoring network devices and their performance, along with ensuring that the network is operational during access hours and appropriate backup protocols are implemented.
? Providing through research, all the necessary technical information of a functional nature.
? Ensuring the administrative and IT equipment is kept clean and organised.
? Ensuring that anti-virus updates are occurring on the user?s computers and software is licensed.
? Working on Active Directory Domain Services (AD DS):
o Creating new user accounts
o Resetting, unlocking, disabling user accounts
o Moving user accounts to organization units(OU)
o Removing old user accounts from the Active Directory
o Managing AD objects, users and computers
o Cleaning up of Active Directory(AD)
? Working on Windows Server 2008 R2
? Working on Exchange Servers:
o Creating user mailboxes on exchange control panel
o Managing user mailboxes to mailbox databases
o Managing user mailbox quotas, sizes, limits
? Connecting the end-users to printers to print.
? Creating printing accounts and codes and managing those accounts on printer servers
? Setting up scanning.

National Diploma:Information Technology

February 2011 to November 2013

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies