Call Center Team Leader

Plus94 Market Research Comapny

June 2014 to Actually working here

I held a position as team leader/ Call center agent and my duties were to oversee my team and supervise them with respect to the program in question. Mostly i was expected to upholding company rules and regulation, keeping timelines and drawing progress/ performance reports for each team member , conducting morning briefings with my group and that included pin-pointing their weaknesses and mistakes and trying to find ways in which all these can be overcame without causing any friction and agitation within my group.

Call Center Certificate

Currently studying

Career Goals

Im willing to view and take any opportunith that may go within the field of market reaserch under the call center or servie industry thus Call center consultant (inbound or out bound), clerical work, admin work, and call center agent for any industry .

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies