computer lab assitant

University of South Africa (UNISA)

February 2014 to Actually working here

Assist students in Macro Computer Laboratories
Provide assistance to the Macro Laboratory Supervisor
Assist with laboratory bookings
Attend to all enquiries within the laboratory
Attend to all enquiries over the phone
Assist students and personnel in the study center

IT Help desk

Metrorail

July 2009 to January 2010

Manage the internal calls logging system answer calls from users log Calls/faults on the system,
Provide users with reference number for report incident calls Assign calls to the technician,
Update calls completed by technician close resolved calls,
Diagnose and analyses IT problems and resolved first line support telephonically assist user to log into the network.
Produce weekly, monthly report write replacement letter for old computers to be replaced, reset user passwords.

college

January 2009 to November 2009

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies