Computer lab assistant

UNIVESITY OF SOUTH AFRICA (UNISA)

February 2014 to February 2015

Assist students in Macro Computer Laboratories
Provide assistance to the Macro Laboratory Supervisor
Assist with laboratory bookings
Attend to all inquiries within the laboratory
Attend to all inquiries over the phone
Assisting students with computer literacy
Assist students and personnel in the study center

IT HELP DESK

Metrarail

July 2009 to January 2010

Manage the internal calls, logging system answer calls from users log Calls/faults on the system,
Provide users with the reference number of report incident calls Assign calls to the technician,
Update calls completed by technician close resolved calls,
Diagnose and analyses, IT problems and resolved first line support telephonically assist user to log into the network.
Produce weekly, monthly report writes replacement letter for old computers to be replaced, reset user passwords.
Data capture the reverse ticket, filling and performing all administrative duties

IT Technician

Timba consulting

June 2007 to January 2008

Install and test new software
Make software available to appropriate users
Ensure the anti-virus software is installed,
Kept up to date and working properly on all stations
Share files as required by staff for pupil and teacher use
Set up and maintain user email accounts
Keep an up to date inventory of software licenses

Information technology

February 2009 to May 2015

A+,N+ certificate

January 2009 to December 2009

ICDL certificate

February 2008 to December 2009

Career Goals

To work in an esteemed organization as a programmer where I get an opportunity to use my skills
To obtain the position of programmer in an organization that recognizes my skills, and utilizes them for the benefit of the company
An entry level programmer position that enables me to learn and nurture my programming skills on job

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies