Income Auditor

JW Marriott Marquis Hotel Dubai

March 2015 to Actually working here

? Audits daily revenue figures and the supporting guest checks and vouchers submitted by the restaurant and front office cashiers. This includes balancing all checks, vouchers and other documents.
? Audits F&B revenues with the reports from POS, OPERA PMS and with the closing documentation of each shift and ensure that both tally.
? Review the actual arrivals with the expected arrivals list printed in the morning.If any no shows, liaise with the Duty Manager and charge the guest if necessary.List in the Discrepancy Report.
? Check the adjustments and correction for the day to confirm whether properly documented and authorized.
? Prepare the cashiers accountability report
? Ensure an accurate credit card charging in the EDC?s
? Must organize proper filing system of documents and back-ups
? Ensure proper controls are observed and the completeness of documentation on all city ledger transfers.
? Ensures that the Guest Ledger balance reflects the real updated balances of the in-house guest folio charges.
? Verify rate variances and guests exceeding credit limit and do spot checks on a day-to-day basis.

Front Office agent

JW Marriott Marquis Hotel Dubai

October 2012 to February 2015

? Welcomes guest by greeting, answering questions, responding to requests.
? Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
? Process all check-outs including resolving any late and disputed charges
? Establishes credit by verifying credit cards or obtaining cash.
? Responsible for my house bank float
? Directs guest to room by showing location on map.
? Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
? Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
? Maintains records by entering room and guest account data.
? Collects revenue by entering services and charges, computing bill, obtaining payment.
? Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
? Secures guest?s valuables by processing lost and found.
? Contributes to team effort by accomplishing related results as needed.
? Ensures all business transaction for the day are completed as per procedure.
? Assist in all end of day audit work.

Operations Admin Manager

Big Ben Lodge

April 2010 to September 2012

? To assist in the management of the outcomes of monthly Customer Reviews, linking these to changes in procedure and team training.
? Effective, efficient utilization of staff.
? To be responsible for managing the time keeping records for all team members on shift
? To ensure the effective management, motivation, training and development of all team members employed in the, rooms division, bars, restaurants and conference.
? To promote a safe, healthy and environmentally secure environment
? Complete daily banking as per procedure
? Complete daily hygiene checks ensuring that company standard is maintained
? Procurement of all lodge supplies, food and beverage, and rooms division supplies.
? Stock control, through stock counts, spot checks, comparing of physical quantities with systems and month end valuation.
? Maintains logical stock levels to ensure supply availability to departments economic inventory levels and turnover.
? Assists with determination of departmental needs and procurement planning.
? Placing Purchase orders accurately on to database system and check pricing on purchase orders at receipt stage and ensuring they match with invoices.
? Coordinate with suppliers to ensure on time delivery
? Outlines problems encountered in purchasing, vendor relations, difficulties in issuing from stores, etc.
? Take all necessary steps to ensure maximum security of all areas of lodge assets.
? Reports any complaints, accidents, theft, loss, damage, and any service level below standard to the general manager (owner).
? Monitors vendor reliability and dependability and established contacts with prospective suppliers
? Carries out all personnel, payroll and other administrative tasks which concern lodge operations, with the approval of the Manager.
? Prepare petty cash records and cash count on daily basis.
? Prepare reports and summarises data including sales report and book value
? Perform any other duties as assigned by manager.

Back Office Manager

Sasol Dendron Road

February 2009 to March 2010

? Ensure all staff arrives at work on time in the correct uniform and ready to resume duties.
? Handle customers queries and complaints
? Report any maintenance problems of the entire establishment to Sasol Customer Call Centre.
? Place and receive fuel orders and ensuring that the correct amount is delivered in the correct tanks as per Sasol delivery Instructions.
? Procure office supplies, control and monitor movements of all convenient store stock items.
? Pricing of all convenient store items
? Ensure there is enough wet stock as per business demand through expediting
? Stock control through stock counts
? receiving and allocating stock and materials purchased,
? ensure that correct stock quantities and quality are received as well as issued
? Data capturing invoice goods received vouchers into the inventory system
? Evaluates, motivates and counsels staff to ensure optimal service levels
? Assist in Ensuring the hygiene and cleanliness and customer service is maintained throughout the operation
? scheduling the forecourt team in accordance with business needs
? Record any staff activities that are out of the norm and discipline accordingly in liaison with the manager.
? Assist the manager in human resources issues
? Compliance and implementation of statutory and Sasol franchise standard operating procedures.
? Any other reasonable duties as instructed by the manager and franchisee.

F&B Controller

CRESTA HOSPITALITY GROUP

June 2003 to May 2008

? Directly reporting to F&B Manager, being responsible in assisting the internal administration of the Food & beverage department in accordance with the company policies and procedures
? Writing or drafting correspondence, reports, documents and or other written materials related to F&B.
? Performing office support and secretarial duties.
? Ensure and audit from time to time that official orders have been issued for all goods brought to the hotel.
? Checking and monitoring through stock control systems, all food, beverages and other administrative and cleaning supplies.
? Ensures that the 10,20 and 30 day food and 15 and 30 day beverage stocks are carried out timeously and accurately being present during the inventory recording
? Costing and pricing menus at regular intervals and agreeing with the chef the correct portion control in food
? Monitoring and ensuring the system of issues to bars, kitchens, and administrative departments are carried out correctly.
? Ensures all stocks and selling items are loaded to the computer system Fidelio Food & beverage and Micros point of sale.
? Check errors on invoices and issuing documents before processing into the inventory management system (Fidelio Food & Beverage Management)
? Order and or procure food and beverages items and ensures that the stock is held within the company objective
? Purchasing of all hotel supplies
? Balance food and beverages stocks with finance department at the end of each month
? Provides sales analysis of items by restaurants on monthly basis, and producing departmental gross profit and maintaining cost of sales of both food and beverages.
? Establish issue times for all stock.
? Ensure that all cancelled, voided slips are duly authorised and that proper procedure to do so is followed.
? Securely store and control of all food and beverages stationery and equipment and manage the physical inventory rooms.
? Ensure that all month end stock reports, gross profit calculations, stock movement reports and food and beverage control report are on the financial controller?s desk by the 3rd day after month end close.
? Ensure that audits, spot checks are carried out on the point of sale terminals as well as stock rooms.
? Implementing a docket control system and manage the staff concerned with this (cashiers).

Business Logistics: A transport Approach

Currently studying

CIPS Level 4 Foundation Diploma in Purchasing and Supply

Currently studying

Hospitality and Tourism Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies