Wael Khawaja

Technical Support/Deployment Specialist

H & R Block / Kitchener, Kitchener, ON

December 2014 to Actually working here

? Setups of different types of Servers, workstations,VPN, Router and Switches like Cisco,DELL,Dlink devices.
? Responsible for deployment images of windows server 2008 R2 and Windows 7 servers.
? Skill of using ticketing system.
? Deployment of windows 7 workstation images for different offices or sites.
? Installation and configuration of windows Servers 2008 R2 ,Windows 7 servers, Windows 7 Enterprise workstations . And insure that all security downloads are done for all servers and work

Technical Support Specialist

IBM Canada/ Kelly

March 2013 to Actually working here

? A member of IBM Technical Support Team
? Take note of any complains or special work needs from customer and escalate to the appropriate team
? Troubleshoot and Solving Hardware and Software problems of customers.
? Maintenance the Computer Network
? Number of users we deal with may be vary between 36 ? couple of hundreds
? Documentation of each work assignment
? Ability to learn and support new applications.
? Ability to get Working knowledge of HTML
? Ensure timely escalation of problems

Microsoft Products Support Agent/Customer Service Specialist

Microsoft Online Store/Arvato Digital Kitchener CA

September 2012 to Actually working here

? Troubleshoot software user issues and escalate to the appropriate team
? Working with Microsoft online Store
? Work with Customer Care Systems like WMT, LogMein, CCF ,KIT, GT Tools
? Support Customer with online Registrations and order
? Help Microsoft Customers with Order tracking, Order history, returns and use of different help tools
? Support Customers in downloads & Installation ,Troubleshooting of Software, product keys for different Microsoft Products like Windows7,Windows 8, Microso

Car seat Assembly

KW LEATHER LTD

August 2007 to Actually working here

? Assembled automotive car seats
? Increased production by 30%
? Shipping, receiving and delivery
? Stocking merchandise

BlackBerry Mobiles Assembler

RIM

June 2007 to August 2007

? Assembly of Blackberry Mobiles
? Fasten mobile parts and components, operate and test Quality assurance inspection

Networking Systems Adminitration Engineering

March 2011 to March 2012

Networking Systems Adminitration Engineering

June 2007 to August 2007

Career Goals

Seeking a Computer Technician / IT Technical Support/ Helpdesk /Network Specialist position where I can contribute a range of skills which will benefit your organization.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies