Wai Leng Wong

Assistant Vice President, Upsell and Portfolio Management

MEASAT BROADCAST NETWORK SYSTEMS SDN BHD (MBNS)

April 2014 to October 2014

a) Drive specific segments to grow revenue, ARPU contribution and product/service penetration (package inventory management, up-sell, x-sell and anti-spin down campaigns) including growing customers? product/service suite and increasing package/service penetration. b) Contribute to budgeted performance targets and improvements in Upsell and ARPU performance to achieve and exceed performance expectations c) Ensure that sales, product, channel, service and risk management strategies, activities and investments are aligned to business requirements and achievement of business plan d) Work with Content Group and Channel Partners to drive Value Proposition and Unique Selling Points message of channels, packs and bundles to customers to improve take up e) Develop Upsell strategies to meet ARPU growth target f) Develop and Implement Upsell Path and Matrix for Telesales and Call Centre. Ensure Upsell Path is diligently adopted and applied by these channels. g) Identify gaps in revenue related processes and work with IT and Amdocs to address and rectify the gaps. h) Extract data, furnish leads and prescribe the action plan and offer mechanism for each the respective targeted groups to Telesales teams. i) Recommend product and/or campaign enhancements and product positioning strategies to support business objectives and longer term revenue growth. j) Work closely with all sales channels to deliver the above objectives k) Work with CMG and Channel Partners to execute GTM plans l) Develop Revenue Enhancement strategies to meet HD penetration target. m) Increase HD service take-up amongst high tenure and high ARPU subs to create ?stickiness? in order to minimise potential churn and spin-down

Assistant Vice President, Secured Collections Centre

CIMB Bank

October 2010 to March 2014

a) Constantly guide and coach the team supervisors on the daily dunning activities to meet business goals b) To assist negotiators in resolving complicated issues c) To manage and deliver the monthly targets assigned on NPL, delinquency and flow through d) To ensure monthly planning, DMS allocation, scheduling of evening and weekend calling are timely assigned e) To ensure that there is sufficient manpower f) To assist, perform and/or support any ad hoc projects assigned by the Retail Collections Head g) To assist and perform any system enhancement or UAT testing h) Perform call monitoring and performance tracking on a daily basis and feedback the results to the team i) Review Top 50 accounts with team supervisors on all assigned dunning portfolios j) To ensure satisfactory ratings on all audits

Risk and Compliance Manager

MUI Continental Insurance Berhad

January 2010 to August 2010

a) Implementing Risk Management strategies and identifying possible operational risks b) Review and assess the operating management?s conduct, in regards to conformity to organisation?s set of rules and regulations c) Plan, coordinate and implement operational audits and assignments to assess the internal controls and issues of all departments and branches within the company d) Perform internal audits of branches, departments, programmes and systems to determine compliance with group?s/company?s policies and procedures/relevant regulations/Acts/Laws. e) Maintain close liaison with the head of branches and departments in Head Office for all matters pertaining to internal control functions f) Carry out investigations/special operational and routine audits g) Prepare findings of any audits and recommend for process improvement as and when necessary h) Provide feedback for reporting to Management and the Risk Management Committee on risk exposures i) Coordinate Business Continuity Management exercise for the Company

Credit Initiation Manager, Trade and Working Capital, SME Credit

Standard Chartered Bank Malaysia Berhad

April 2009 to January 2010

a) Ensuring that quality of Limit Applications meet Group and Local credit Policy standards, particularly with regard to the completeness and depth of risk analysis. b) Approving of Limit Applications falling within own discretion and support of applications, which require approval outwith own discretion. c) Assist Relationship Managers in identifying accounts that exhibit signs of deterioration. d) Monitoring compliance with Credit Policy and business strategy on at least a quarterly basis and reviewing any divergence there from with Risk, SME Banking to ensure credit quality standards are achieved. e) Assist Head of Credit, SME Banking in determining training needs and in arranging for these needs to be met in collaboration with Business and Human Resources. f) Assist Head of Credit, SME Banking in establishing internal control procedures to effectively audit the credit risk management process. g) Undertake customer visit where necessary and applicable to ensure credit standards are maintained. h) Provide relief for fellow Credit Evaluation Managers ? SME Banking in the team. i) Conduct timely self-assessment on compliance within the job scope. j) Ensure compliance with the Group?s standards and regulatory requirements pertaining to Money Laundering and KYC. k) Participate in and/or support the Bank?s effort in combating money-laundering activities. l) Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating, and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Credit Initiation Manager, Secured Lending

Standard Chartered Bank Malaysia Berhad

April 2008 to March 2009

a) Coordinate and drive BVL2.0 related activities, meetings and submissions for Credit Centre to Group b) Manage the MIS Unit in Credit Initiation to ensure timely and accurate daily/weekly/monthly/adhoc/group/regulatory reporting to all interested parties. c) To manage & control the credit risk, credit expense & credit processes efficiently for secured lending including personal loans and wealth management asset products to achieve or exceed the business earning budget & customer service standards thereby contributing ultimately, with other management functions to overall Consumer Banking Malaysia goals. d) Credit assessment, Initiation & approval of lending under Product Programme & discretionary lending applications e) Contribute to formulating of Business Development Strategies, identifying target market segments and Product Programme development for new products f) Audit credit risk management processes through Key Control Standards, Key Risk Indicators, Operational Risk Self Assessment & other management tools.

Manager, Performance and Incentive Management

Standard Chartered Bank Malaysia Berhad

June 2006 to March 2008

a) Ironman Champion for Collections. Objective is to increase productivity and decrease cost through System for Management and process improvements b) Centralise control of all scorecard, incentives and performance measurements of permanent and contract staffs in Collections c) Manage Collections unit cost d) Ensure optimal distribution of ESAU score and incentive payout.

Manager, Collections Management and Support

Standard Chartered Bank Malaysia Berhad

March 2005 to May 2006

a) Classroom training, e-learning and development program for all new hires and existing staffs. b) Recruitment and performance/vintage/attrition tracking of employees c) Address all customer requests and complaints that are logged in through CIMS within turnaround time d) General administration and maintenance of the department e) Operations for term loan and credit cards e.g. Transaction posting, card reinstatements, balance transfers, provisioning and balancing f) Compliance reporting and documentation g) Monitoring of department?s expenses h) Ironman Champion for the Collections Department

Manager, Collections Secured

Standard Chartered Bank Malaysia Berhad

October 2003 to March 2005

a) Managerial role in credit control for the Front-end or X dpd portfolio for the Secured Lending base. b) Manage delinquent staff personal and housing loan portfolio c) Supervise the Inbound team d) Human capital training and development within Unit.

Assistant Manager, Collections

Citibank Berhad

August 2003 to October 2003

a) Supervisory role in credit control in the Recovery Unit for credit cards. b) Supervisory role in remedial activities. c) Compilation and submission of management reports. d) Human capital training and development within Unit.

Assistant Manager, Collections

Citibank Berhad

March 2002 to October 2002

a) Supervisory role in credit card limits monitoring and credit control in the Current Overlimit, Early Calling and Inbound Unit. b) Supervisory role in delinquent tracing, delinquent spotting and remedial activities. c) Compilation and submission of management reports. d) Human capital training and development within Unit

Assistant Manager, Credit Operations

Citibank Berhad

July 2000 to February 2002

a) Supervised a team in ensuring adequacy, suitability and effectiveness of insurance covers relating to various banking products, ranging from mortgages to personal loans. b) Liaise with insurance principals in any matters relating to customer issues and products programs. c) Handling and solving crisis situations and complaints regarding insurances. d) Analyzing and interpreting management reports with regards to various status of insurance matters. e) Human capital training and development.

Officer, Collections

Citibank Berhad

February 2000 to July 2000

a) Managed all curing (restructured housing loans) from the time of submission for approval till expiry of the repayment period under curing status. b) Liaised with customers who are interested in curing on all related matters including debt counseling, interview, documentation and to attend to curing walk-in customers. c) Prepared and compile the relevant MIS and reports for circulation within the department and management.

Certificate of International Risk Management

January 2010 to December 2010

Bachelor of Commerce (BCom)

1997 to 1999

South Australian Matriculation

1996 to 1996

PMR and SPM

1991 to 1995

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies