Wai Mee Siow

Assistant Manager Operations

HSBC Data Processing (M) Sdn Bhd

June 2010 to May 2014

1. Plan and ensure adequate resources to deliver agreed work for business partner within timeline guided by service level agreement.
2. Ensure team completes tasks assigned according to schedule and cut off times. Verify and authorise transactions performed by processor.
3. Contact point to lead, coordinate and provide training for new migrations of work activity assigned by business partner to local team until process are able to support locally.
4. Provide sufficient coaching and training to ensure team capable to perform the agreed tasks. Review performance and give feedback constantly ensuring team achieve and improve to meet the desired level of accuracy.
5. Review continuity of business plan, perform business impact analysis to ensure sufficient resources and system readiness in the event of contingency.
6. Review as is work flow of processes, improvised and streamlined to eliminate redundant steps.

BA (Hons) International Business Administration

June 2001 to May 2003

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies