CUSTOMER SERVICE REPRESENTATIVE in NIK GEN TRADING
Job Experience
CUSTOMER SERVICE REPRESENTATIVE
NIK GEN TRADING
July 2014 to Actually working here
HANDELING KEY ACCOUNTS, TAKING CARE FOR ALL COMPLAINTS AND PROVIDING BACK-END SALES SUPPORT TO SALES TEAM, ASSISTING BUYING TEAM AND REPORTING.
RELATIONSHIP MANAGER
UFONE PTML(ETISALAT)
May 2012 to May 2014
TO ENSURE STRONG AND NEVER ENDING RELATIONSHIP WITH PRIORITY CUSTOMERS, RESOLVING COMPLAINTS, PROVIDING INFORMATION, RETAINING CUSTOMERS, MANAGING PORTFOLIO HEALTH.
TEAM LEADER
Ufone (PTML) a part of Etisalat, Pakistan
December 2008 to May 2012
HANDLING TEAM, PUTT EFFORTS TO MEET ASSIGNED TARGETS, MOTIVATING TEAM MEMBERS TO FULFILL TARGETS, RESOLVING TEAM ISSUES, MAINTAINING SERVICE LEVER, ENSURING EXTRA ORDINARY CUSTOMER SERVICES.
TEAM LEADER
TransDate (Off-shore Call Center)
January 2008 to December 2008
Motivating and inspiring the team to surpass their potential, Improving the team,Exceeding and meeting departmental objectives,Looking constantly for development, Handling escalated calls
Education
ACCOUNTS
CFE(CENTER OF FINANCIAL EXCELLENCE)Currently studying
CAT(CERTIFIED ACCOUNT TECHENITION)
CFECurrently studying
B.A (BACHELOR OF ARTS WITH ECONOMICS)
BZU MULTANCurrently studying
Languages
IT skills
Other Skills
More Wajid
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No