Head of IT Service & Operations

Sarawak Shell Berhad

January 2014 to February 2016

Operates end-to-end the integrated landscapes of applications and infrastructure that support the business capabilities of Shell Upstream Operated Ventures. Accountable for End to End operational delivery per agreed SLA (Service Level Agreement). Service Development to meet new business demand, sponsoring and deployment of all Infrastructure Projects and managing stakeholder relationships. Provide assurance for ongoing compliance of operations and projects to regulatory requirement and LtO

Managed Service Operation Delivery Mgr

Shell Business Service Center Sdn Bhd

January 2010 to December 2014

Manages and accountable for the IT Application portfolio & operational landscapes of a suite of applications.Responsible for operational delivery, Level 01 (Service Desk), Level 02 and 3rd party software?s vendors. Project Sponsorship and initiation, Project Transition to Operations, Process & Cost Optimisation.Conduct Monthly Service review with Stakeholders and drive continuous improvements to meet business needs.Responsible for Operational changes to landscape including proj transition to Op

Information Risk Manager

Shell Business Service Center Sdn Bhd

January 2008 to December 2010

Establishes and responsible to maintain a compliance framework and raise awareness in Functional IT that enables the organisation to meet its compliance obligations and License to Operate. Continual assessment and monitoring of all controls to ensure ongoing compliance. IT focal point to liase with internal and external auditors. Incorporating BIA (Business Impact Assessment) to assess IT organisation risks & vulnérabilités and ensure appropriate mitigation controls are deployed

Science

August 1979 to December 1983

Career Goals

Career Objectives: Passionate on people development and adding values to organization.
Highly accomplished and result driven IT Professional with many years of expérience in both regional and global roles. Possess end to end IT Service Management that encompasses Strategic Planning & Governance,
Service Management & Assurance, Information Risk Management, Project Delivery & Managed Services Outsourcing. Trusted Business partner with excellent interpersonal skills.

Industries of interest

Navigation Agriculture and Livestock Agribusiness Food and Beverage Architecture Labor Risks Insurance Craft / Jewelry Artistic Nonprofit Association Shipyard Automotive Banking / Finance

Areas of interest

Quality Call Centers / Customer Service Advisory Operations Others IT / Technology / Telecommunications Marketing Research General Jobs Executive Management

Availability to travel and work outside the city

Yes

Interests and hobbies

Teaching English as a Foregn Language
Hobbies: Readings and music