Assistant Network Administrator and Systems Support

Oslabs kenya

July 2016 to Actually working here

? Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe systems such as laptops and PCs
? Installing and up grading hardware?s and software?s and providing complete assistance while configuring hardware?s, software, and peripherals of the end user systems
? Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
? Providing general windows server 2012 support. Maintaining and support of windows active directory.
? Maintaining SUSE Linux server for client
? Providing one on one assistance to the end user regarding the technical flaw.
? Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins.
? Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
? Providing assistance in installation of other peripherals like printers, scanners.
? Cabling systems like local area network cables, network interface cards, wired switches, etc.
? Walk customers through problems, train them to install software packages and respond to questions about network systems.
? Handle printing queries, hardware questions and report bugs users find in software programs.

Computer science

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies