ICT Group Manager

Quest Holdings ltd

August 2016 to Actually working here

**Systems & Network Monitoring - Assessment of event alerts and conversion to incidents as appropriate. Configure and maintain internal monitoring systems in line with defined SLAs
**Configuration Management - Responsible for maintaining information about configuration items required to deliver IT services.
**Capacity Management - Ensures that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. Considers all resources required to deliver the service, and plans for short, medium and long term business requirements
**Service desk and operations team lead - Ensures that all day-to-day operational activities are carried out in a timely and reliable way. Defines, analyses, plans, measures and improves all aspects of the availability of IT services
**Incident Management - Responsible for the effective implementation of the incident management process. Dynamically establishes a team to restore major incidents
**IT Service Continuity Management - Manage risks that could seriously impact IT service delivery. Ensures that the IT service provider(s) can provide minimum agreed service levels in cases of disaster, by reducing the risk to an acceptable level and planning for the recovery of IT services.
**Information Security Management - Responsible for ensuring the confidentiality, integrity and availability of the organization?s assets, information, data and IT services.
**Version Control enforcement team lead - Ensures that all day-to-day development codes are committed to the internal Git-hub repository in a timely and reliable way.

Data Manager

Kemri Wellcome-Trust

April 2014 to July 2016

Database Administration and Management
-Installation, configuration, upgrade, and migration of Databases
-Creation and maintenance of databases.
-Performance monitoring and tuning
-Backup and recovery
-Database security, authorization and auditing.
-Monitoring the CIN data entry records by clerks
-Maintaining Servers and Databases
Analysis and Reporting
-Tools Development and Support
-Review of error reports for primary and secondary error checking.
-Writing R Scripts to ensure timely and accurate reports generation for hospital feedback
Server Management and Administration
-Server and Desktop Support (Linux and Windows)
-Installation of new / rebuilding existing servers
-Troubleshooting, managing and resolving End-user server support related calls.
-Ensuring availability of servers from both internal and external
-Automated Database Archiving
-Automated RedCap and other applications Archives
CIN User and Hospital Support
-On and off the site support for data clerks and other employees.
- Making visits to hospitals to support data collection as required by the program
-Train & mentoring data entry clerks at various sites in Kenya
Data Governance
-Ensure that data are created and maintained according to program standards
-Ensure documentation of any kind is carried out
Applications Support
-Installing new versions of the RedCap and its tools.
-Periodic update and upgrade performance to the applications and tools
Hardware Support
-Installing and configuring computer hardware
-Replacing parts as required
-Monitoring and maintaining computer systems and networks
-Troubleshooting system and network problems
-Upgrading the Hardware Security
-Setting up security policies for users. (e.g. Firewalls and intrusion detection systems).
-Analyzing system logs and identifying potential issues with computer systems.
-Performing routine audits of systems and software.

Database and Systems Administrator

AMPATH

April 2011 to March 2014

Maintaining archived data
? Configuring MySQL Replication
? Backing up and restoring databases
? Enrolling users and maintaining system security
? Contacting database vendor for technical support
? Controlling and monitoring user access to the database
? Planning for backup and recovery of database information
? Monitoring and optimizing the performance of the database
? Installing and upgrading the database server and application tools
? Generating various reports by querying from database as per the needs.
? Creating user accounts and setting privileges as per the job descriptions and roles.
? Allocating system storage and planning future storage requirements for the database system
? Modifying the database structure, as needed, from information given by application developers

Business Information Technology

Currently studying

Diploma Information Technology

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies