Customer care

StarTimes Media kenya

October 2015 to June 2017

? Provide quality responses to customer contacts in person, telephone & email.
? Deal with enquiries & answering calls from new and existing customers.
? Suggesting solutions to customers in a positive manner.
? Helping customers to register online and/or to process their orders.
? Giving customers information about company services and products.
? Building relationships with customers.
? Resolving assigned incidents within pre-agreed timescales.
? Handling difficult and aggressive customer

Mechanical technician

Ministry of Transport and Infrastructure, Kenya

June 2014 to October 2015

? Engine overhaul,
? Operation of machinery, such as excavator and shovel and grader,
? Hydraulic system maintenance,
? Preventive and maintenance,
? Workshop practice and use of tools,
? Repaired broken down machine parts,
? Welding and fabrication works

Certificate

June 2016 to January 2017

Diploma in mechanical engineering

January 2011 to November 2013

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies