Xaverina D'Souza

Corporate Receptionist

DBSchenker of Canada

February 2006 to April 2015

? Responded to large volume of incoming calls using computerized telephone system in a professional and timely manner, with sound judgment in correctly transferring calls
? Welcomed, greeted and directed visitors with a pleasant and positive attitude
? Maintained and updated employee listing on a regular basis when changes were apparent
? Escalated customer concerns when necessary and or resolved as quickly as possible in a timely manner
? Maintained security and followed Company Policies in all areas of my responsibilities
? Participated in continuous training sessions and meetings on quality standards
? Provided Administrative support to Managers and Supervisors, in scheduling appointments plan and assist with company events, book meeting rooms, coordinate refreshments for meetings, travel and hotel arrangements
? Maintained facility by scheduling preventative maintenance, responded to urgent service calls and participation in the creation of emergency preparedness plans service
? Actively participated in the Joint Health & Safety Committee. Enrolled active members for Fire Extinguisher training, First Aid training and Workplace Safety & Prevention Services Part I & II training. Liaised with the Fire Department and Security company in the event of Fire Drills held in the Company.

Administration

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies