Customer Service Supervisor

Kuehne + Nagel

March 2007 to January 2014

Team leading of 8 Shipping Clerks in charge of Customer care and Shipping to Honeywell?s Customers mainly in the US and other countries (Inbond Shipments), such as: Caterpillar, John Deere, International Truck, Kenworth, Audi, Ford, Detroit Diesel and intercompany shipments. Customer care and Shipments monitoring. Follow and close update of metrics such as: KPIs, OTTR, PPMs, Past Due & Delivery, Quality Service Level and Overtime. Keep continuous contact with Suppliers -Ground, Sea and Air Carriers- to solve issues regarding Pick Ups scheduling, ETAs and shipment details.

Sites Supervisor

Difusion Panoramica

October 2004 to January 2007

Main responsible of department?s operation, file controlling, phone and face to face negotiation with leasers nationwide for leasing contract renewals (mainly), in charge of suppliers and leasers payment managing, rental payment scheduling and conciliation with authorities. Two people reporting to me.

CSR

ARI Fleet Services

December 2000 to September 2004

Customer care to Mexican and US customers regarding fleet management (preventative and corrective maintenance), new cars leasing, disposition of end term vehicles, billing and collections (Leasing Dep.). Control of the activities developed in my own area through performance evaluation reports. Two people reporting to me.

English language certificate

January 2008 to January 2008

Bachelor of Business Administration (B.B.A.)

January 1996 to January 2000

Career Goals

Great capability to implement and follow organizational processes, high urgency sense to attend requirements from internal or external customers. Competitive to work under-pressure and always looking for a result base on a team-work effort. Negotiation skills above the average and a very developed proactive way of thinking. My expectations are to reach a high level of professional and personal development. Apply the theoretical and practical knowledge acquired through the years. Aware that, with the successful reach of my goals - from the simplest to the most complex - and looking for a continuous improvement, the highest benefit will be given to the customer, the team and the company.

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

New Technologies, Digital Photography, Music