Hellermann Tyton Australia

Hellermann Tyton Australia

September 2012 to July 2013

Hellermann Tyton is one of the leading suppliers of products for fastening, fixing, identifying and protecting cables and their connecting components. This role involves the effective management of relationships with retailers, wholesalers, OEM?s, Local, State and Federal Government departments and end users. Additional duties include the identification of new business opportunities to promote and sell into projects and companies. Key achievements and experience: ? Leading the development and implementation of a successful sales strategy, driving organisational sales. Utilizing the potential of the company?s existing data base, contacting active customers and cold calling prospects to generate sales leads. Undertaking an extensive data base cleanse to ensure all customer records were current and offering real sales potential. Establishing a continual call cycle to re-establish the brand and product awareness. Result: Consistently exceeded stipulated sales budgets and supported organisational growth initiatives.

Account Manager at Evolt Emergency Lighting Solutions

Evolt Emergency Lighting

July 2011 to March 2012

Evolt Emergency Lighting Solutions manufacturers a range of LED emergency lighting products. Main responsibilities included various aspects of distribution channel management, driving product awareness and sales growth through the creation of a strong network consisting of electrical contractors, builders, Local, State and Federal Departments and end users. Key achievements and experience: ? Delivered a strong brand awareness campaign, effectively targeting the primary distribution network for the product. Instigated a comprehensive call cycle pattern to electrical wholesalers, providing technical information, marketing literature and pricing. Facilitated the positioning of the product range for inclusion in any new projects and tenders. Researched available tender and project websites and enrolled the company as a potential supplier of qualities projects and solutions to increase customer touch points. Result The Company is currently enrolled on several major project supplier

Commercial Sales

RMS Emerge

February 2010 to June 2011

RMS Emerge is an Australian owned company that distributes a variety of electrical products(Evolt LED Emergency Lighting & Phillips Dynalite System) to the commercial project/wholesale markets in Queensland. Key aspects of the role involved the development of the business, growing the brands profile within the local business to gain market share and deliver sales growth. Key achievements and experience: ? Successfully launched the new product range to market with a limited budget. Employed direct marketing tactics to create awareness within the local electrical market segment. Instigated a continual call cycle to the distribution network in conjunction increasing electrical contractor?s awareness of organisational products. Researched local projects and targeted for potential supply at the tender stage. Result: Achieved $260,000 in sales, exceeding the sales budget and facilitating significant growth in brand awareness within the market.

Sales Representative

PowerCom Solutions

May 2008 to January 2010

Powercom Solutions is a distributor of Novaris Lighting Surge Protection Equipment and a range of UPS. Responsible for Sales and Business Development, this role involved liaising with electrical consultants, engineers, contractors and electrical wholesalers. Key achievements and experience: ? Developed and implemented growth strategies to drive sales results. Partnered with another colleague to effectively manage sales within the Queensland market. Built the sales budget from the existing client base and potential new customer base. Utilized a Project Data-base and targeted electrical design engineers in the design stage of a projects. Result: Reached $1 million in sales for 2007/20008 and 2008/2009 financial years.

Business Development Manager

Central Apartments & Hotels

April 2007 to April 2008

Central Apartments and Hotels locates required accommodation options for the Corporate Sector. Main tasks included the identification of new accommodation opportunities for corporate companies doing business In Queensland and in New Zealand that require short and long term accommodation for their staff. Key achievements and experience: ? Established sales channels for the business targeting long-term and short term accommodation opportunities. Liaised with travel agents and cultivated ongoing relationships with major travel management companies, travel agency networks and corporate clients. Formed an extensive customer database of private customers and solicited new business through direct contact with potential clients. Developed marketing communications and coordinated direct mail campaigns and follow up. Result: Personal recipient of the prestigious internal Navigator Award for Q1 and Q2 2007/2008 Financial Year for Outstanding Sales Results. ? Leveraged the company database in the development a profitable network of clients; effectively drove new business within a competitive market space. Worked directly with clients to organize business conferences and events at the venues available within the group. Regularly contact a large network of industry professionals outlining the benefits of each site and communicating packages and specials to facilitate bookings. Result: Due to effective communication skills, 100% of customers were retained. ? Introduced effective turnaround strategies to significantly improve the performance of the group. Determined that group performance had been floundering due to poor management. Assisted in the assembly of a motivated and experience team. Planned and implemented several marketing events to promote the facilities and build important industry relationships. Liaised closely with new and existing corporate clients and implemented new customer service standards to improve the customer experience.

Business Development Manager

Hertz Australia

August 2006 to March 2007

Hertz Car Rentals is a global car hire company that was going through a transition of ownership. Primarily responsibilities involved the expert management the current client base and leveraging of any new opportunities. Key achievements and experience: ? Maintained revenue and customer service standards during a period of instability and transition within the organisation. Delivered a high level of customer service and maintained the current client base. Identified new business opportunities by leveraging and extensive personal network within the travel industry. Negotiated an exclusive supply arrangement to position Hertz as a preferred partner. Result: Increased sales revenue from $2.5 million to $5.5 million within a short period of time. ? Demonstrated strong influencing and negotiation skills and secured new business for the company. Significantly grew hire vehicle rates within the mining sector. Developed a range of hire options to differentiate Hertz from key competitors. Secured 300 new vehicles in the region of Far North Western Australia to manage demand. Result: In excess of $1 million per annum was produced for the Company. ? Evaluated new business opportunities and proactively canvassed the market place to deliver exclusive contract based supply agreements within the corporate market. Organised meetings with decision makers and followed up any questions or potential service issues. Liaised closely with each client to determine the ongoing needs and usage rates. Prepared detailed car hire pricing models and gained the support and approval of management. Result: Signed a $1 million contract with Fortescue Minerals Group; the only sales person Australia-wide to achieve this result.

Business Development Executive

Hilton Parmelia Perth Hotel

June 2004 to July 2006

Parmelia Hilton Perth Hotel is a global five star hotel in the city of Perth. This position involved the identification, attraction and maintenance of corporate clients for the Hotel, including the development of sales and marketing plans, identification and engagement with existing and potential local area accounts, and working with reception/front office staff in lead generation. Key achievements and experience: ? Ascertained and secured forty new high yield accounts within a short time frame. Leveraged an extensive network of industry contacts and targeted a range of corporate and leisure based clientele. Researched local and interstate markets and personally contacted potential clients. Result: Secured forty new business clients with a high frequency of usage. ? Successfully maintained the existing level of business in an increasingly competitive market place due to the mining boom. Consistently delivered high level customer service and engaged in relationship management through the creation of a unique marketing events to secure repeat bookings. Result: Achieved a 100% customer retention rate on new contract business. ? Effectively managed the Hotel?s largest client which contributed 50% of sales. Built a strong and trusting relationship with key stakeholders. Provided consistent service and quickly responded to any service delivery issues. Developed unique solutions, catering to the needs of this client, BHP. Result: Successfully serviced the clients and contributed to the achievement of the $25 million sales budget.

Senior International Corporate Travel Consultant

American Express

February 2000 to January 2004

American Express is a global credit card and corporate travel management company. Initially hired to work in the 24 Hour Emergency Travel Centre, this role eventually moved onto the General Corporate Travel Consultancy Team. Key achievements and experience: ? Provided immediate and exemplary customer service to any Australian based American Express client in need of assistance. Communicated information on changing travel arrangements in a timely manner, ensuring all details were correct. Provided support to top level Platinum card holders, assisting with unexpected business travel itinerary changes. Received a personal appointment for the management of the center, overseeing the late evening shift and acting as the main point of communication with clients for the effective response to emergency requests. Result: Obtained increasing levels of personal responsibility within this area and ensured that all American Express Corporate Clients received required levels of support. Promoted to 2IC on the General Corporate Travel Bookings team. Demonstrated strong management and team building skills. Personally contributed to the sales success of the team. Result: Maintained all current accounts and provided excellent customer service. ? Displayed capabilities related to the performance of key responsibilities during extreme situations. Successfully managed the team through the New York 9/11 terrorist attack. Responded with compassion and empathy to those affected by the attack, assisting those needing to contact family members and office colleagues situated in New York. Provided support and lines of communications between those stuck in New York and loved ones in Australia. Result: Maintained composure

Leisure Sales Manager

Euro-Asia Hotel Group

September 1997 to January 1998

Euro-Asia Hotel Group was a start-up hotel group which constructed three hotels in Sydney, Melbourne and the Gold Coast. Role responsibilities included building product and brand awareness into the Australian Eastern States through the utilization of the Travel Agency Network, Travel Management Companies, Professional Conference Organizers, Travel Wholesale Companies and Corporate Companies. Key achievements and experience: ? Initiated a BTL marketing campaign which drove awareness and created new business opportunities for the hotel group, which was new to the market. Focused resources within the NSW, Victorian, Tasmanian and ACT markets. Built revenue for the three hotel sites, established the initial sales base securing a number of interstate corporate clients and worked with Travel Agency networks to drive the leisure market. Result: Achieved targeted levels of product and brand awareness.

Centre Consultant, Industry Sales Consultant, Wholesale Travel Consultant, Travel Centre Consultant,

Qantas Airways & Holidays

September 1990 to September 1997

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest domestic and international airline. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. In the performance of various roles within the company within the Perth and Sydney Offices, main tasks involved the management of client bookings for all Qantas related fares and holidays, including consultation on fare rules, regulations and other general travel information. Key achievements and experience: ? Provided high level customer service within a call center environment. Effectively handled customer enquiries and prepared detailed travel itineraries. Liaised with Travel Agency Networks and generated an understanding fare rules and calculations for the booking of wholesale travel holiday packages. Complied with the company?s service regulations and consistently handled the highest volume of calls with minimal errors. Result: Built long and lasting relationship within the Travel Agency Network which equated into high sales.

Post Grad Certificate Business (Marketing)

January 2005 to January 2009

Certificate IV

January 1995 to January 1997

Certificate IV

January 1989 to January 1990

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies