Service Desk Agent in Gijima
Job Experience
Service Desk Agent
Gijima
May 2021 to Actually working here
Troubleshooting, active directory, ms office .
CRM Database Administrator
Amorim Cork
November 2019 to December 2019
Assisting to implement and design CRM database, importing data from ZOHO/Pastel/Excel. Developing/ design cell phone application, Data capturing data (client, inventory and pricing).
Document Controller
Five'O Construction
November 2016 to August 2019
Tracking process and input technical revision. Perform ZTE/ MTN compliments, filing and organizing documents for hand over. Accounts(Bookkeeping, Debt, Cred and Bank Recon )
IT Helpdesk Support Technician
redpanda software
January 2015 to October 2016
Troubleshooting, TCP/IP, Windows Server 2012 /DCHP/DN/Active Directory, Mail Server, Network Configuration WAN/LAN, Firewall etc.
Good understanding of computer systems, mobile devices and all other shared network devices.
Proficient verbal communication
Essential customer service with excellent phone skill
Ability to diagnose and resolve basic technical issues.
Tech savvy with working knowledge of office automation devices, database and remote control
Education
IT Diploma
Damelin (Sudáfrica)January 2016 to January 2019
Pastel accounting
Varsity college (Sudáfrica)February 2011 to August 2011
Matric / Grade 12
Chris Hani (Sudáfrica)January 2002 to January 2006
Languages
IT skills
Access
Advanced
PowerPoint
Advanced
Excel
Advanced
Outlook
Advanced
Microsoft Office
Experto
Operating Systems
Experto
C#
Advanced
Firewall
Advanced
Mail Server
Advanced
Windows Server 2012
Advanced
DHCP/DN
Advanced
Active Directory
Advanced
Networks Configuring
Advanced
Troubleshooting
Advanced
Java
Advanced
JavaScript
Advanced
HTML/CSS
Medium
IT Helpdesk Support Tech
Experto
NOC
Advanced
Pastel accounting
Advanced
Other Skills
More Xolelwa
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes