Executive Client Liaison Officer

Vodacom Service Provider

May 2012 to Actually working here

Ensure that customer disputes sent to the Chief Executive?s Officer are resolved timelessly by liaising with different internal departments;
Liaise with different Directors and Executives in the company to propose improvement areas within the business which might have failed the customer
Liaise with the National Consumer Commission to have disputes between the customers and Vodacom resolved speedily and professionally.
Make sure that the company adhered to the Consumer Protection. Responsible for Conciliations at the National Consumer Commission. This process involves a meeting between Vodacom, the customer and the Commissioner from the National Consumer Commission in order to discuss a dispute and find a resolution.

Ensure that complaints received from ICASA are resolved.
Receive complaints from the following media fraternities and have to ensure that they are resolved professionally and promptly.
Die Beeld Newspaper, Rapport Newspaper, The Start Newspaper, Daily Sun Newspaper, Radio 702, Cape Talk Radio, Speak Out, Carte Blanche

Public Relations Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies