Supply Chain Account Manager & Demand Planner

Philips Lighting

January 2012 to February 2015

Securing the operational planning for the professional channel with specific focus on LED; driving the alignment process between sales forecast, marketing planning and operations; executing and locally coordinating monthly reviews with BGs and factories; operational supply chain management including salesforce and customer coordination; cross channel scarcity handling and allocation; monitoring and controlling stock development, support Marketing to plan essential changes in the product ranges

Customer Service Center Representative

Philips Lighting

September 2008 to December 2011

Managing for defined customers quotation, order entry, order processing and providing technical information; handling direct and indirect customers (wholesaler, key-enduser, lighting specialists and sales agents); return and complaint handling; managing customer specific price lists, tender offers and promotion pricing; monitoring KPI?s reflecting customer performance and behavior and initiate corrective actions, assisting customer with product lead times and availability requests; organizing for the customer service team regular Process-, SAP- and Logistic-trainings

2005 to 2008

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies