Zaenal Abidin

COLLECTION PROCESSING SENIOR ANALYST (BAHASA SPEAKER)

Accenture China ( Chengdu Branch)

April 2016 to Actually working here

a. Contact customer via email/ phone call to initiate collection activities.
b. Reinstate account when payment is received and register it if disputes arise.
c. Determine further collection activities if payment has not been received.
d. Initiate Collection Agency Activities. This includes providing collection data and contact details to the Collection Agency.
e. Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable.

Finance Associate / Account Receivable

Hewlett-Packard

August 2014 to March 2015

F & A SENIOR PROCESSOR (VFC Timberland project for Malaysia and Singapore Market)
Account Receivable at Shanghai Hewlett-Packard Co, Ltd Dalian Branch
a). Meet account receivable standard by monitoring Timberland stores daily sales transaction both in TTPOS and SAP, identifying variances and implementing corrective action for any issue.
b). Prepares financial report on weekly and monthly basis by gathering, analyzing, sorting and summarizing all details record/ documentation for cash and credit card sales transaction for all Timberland stores in Malaysia and Singapore.
c). Resolves stores account discrepancies by investigating the bank statement and the payment receipt deposit provided by stores in a particular period and make the record adjustments accordingly.
d). Do confirm the stock adjustment item in TTPOS based on the checklist signed by the retail manager/ financial controller and post it in SAP after the writte-off process is successfully done.
e). Provide monthly reconciliation report based on BI and SAP at the month end closing day. Afterward, prepare the report for aging customer and make sure that the clearing process has no problem/ tally with the recorded sales amount.
f). Perform audit in Concur system to check if the employees receipts or invoices are accurate based on the general rules made by the company to make the payment of claim reimbursment.

F&A Senior processor / Account Payable

Accenture

March 2014 to August 2014

F & A SENIOR PROCESSOR (Microsoft One Finance Project for Indonesia Market) Account Payable at Accenture Technology Solutions (Dalian) Co, Ltd. a) Reviews and verifies all the invoices related to the payment requests to make sure compliance of policies required from Microsoft Indonesia based on all the transaction records with the vendor or supplier in Document Management System (SAP). b) Provide monthly financial report to financial controller draw upon the period transaction and double check if all the process taken has reflected the applied general rules or procedures to maintain the team achieve SLA targets. c) Monitor internal process controls of payment are adhered to and all trackers/ metrics are updated from day to day before the deadline, especially those item which are still pending in CRM. d) Regular checking if appropriate action is needed on orders/related documents which are still on hold and resolved it as per the process procedures completed. e) Response all customer queries via Email/ call are followed up and resolved within the stipulated Turn around Time (TAT) in line with all statutory records that are maintained as per client's requirements.

Sales Support Representative

Stream Global Services

May 2012 to June 2013

SALES TECHNICAL SUPPORT (Tripadvisor.com project from May 2012 to June 2013) Stream Global Services (Suzhou industrial park, Jiangsu Province China) a. Responsible for making outbound/inbound calls based on leads and closing the sales of Tripadvisor Business Listing services while providing exceptional customer service. b. Maintaining a good relations with the customers by informing up to date products/ latest promotion, handle customers objections and rebuttals in a reactive way. c. Arranging for the payment both via online or bank transfer and provide the guidance by phone calls and email for premium services purchase. d. Guiding the customers to attract the travelers by displaying their properties profile on the Tripadvisor.com website. e. Tracking document and retrieve information in call list database to regularly update and demonstrate process knowledge to the hotel owner or managers. Note: Also back up for Technical Support for Microsoft surface project as Bahasa Speaker from March-June 2013

Bachelor's Degree

2006 to 2010

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies